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FAQ

Q1

Is it necessary to make a reservation in advance when visiting the store?

Basically, advance reservations are required. Please send us an inquiry on our website or a message through each social networking service.

A1

Q2

What payment methods are available?

A2

We accept cash / bank transfer / credit card / Paypal.

Q3

Do I get immediate cash upon sale?

Yes, we will assess and give you cash on the spot.

A3

Q4

Is it possible to purchase items listed on the website from overseas?

A4

Yes, it is possible. Please inquire about the products you wish to purchase.

Q5

Can I return or exchange items?

We do not accept returns or exchanges unless there is a reasonable cause.

A5

Q6

Are the products listed on the website always in stock?

A6

Depending on the timing, some items may be sold out.

Please contact us in advance to check the stock status.

​Contact us

company name HUG Inc.

address 2-15-6-202 Shiba, Minato-ku, Tokyo
Business hours      10:00~20:00
Regular holiday Irregular holidays
phone number 03-6823-4489
FAX                 03-6823-4489
Email           support@hug.tokyo.jp

 

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Secondhand Dealer Permit/Number

No. 30112 180 6763

Issued November 26, 2018

Tokyo Metropolitan Public Safety Commission

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